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Melbourne Medicolegal is committed to handling your information in accordance with the Privacy Act 1988 (Cth) and, in particular, the Australian Privacy Principles.

 

COLLECTING YOUR PERSONAL INFORMATION

We collect your personal and medical information to evaluate and respond to your health care needs. All members of Melbourne Medicolegal have access to your medical records from time to time.

 

We can hold your information in both electronic and hard copy form.

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We will collect your health information directly from you and your legal representatives. We may also collect information from a third party, including from other health service providers.

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USING & DISCLOSING OF YOUR PERSONAL INFORMATION

We will use or disclose your personal information to provide health services to you. The multi-disciplinary team approach to health care is common to the Australian health system. Health professionals work together and share necessary information to optimise services and outcomes. These practitioners include your GP, other specialists, allied health professionals, and medical investigation providers.

 

When we examine you or review documents relating to an insurance claim, we disclose your information to either your employer or the relevant insurance company when invoicing for payment.

 

We may need to disclose your information to medical indemnity insurers in cases of adverse incidents.

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We would not disclose your personal information without your consent in any other situation.

 

DATA QUALITY & SECURITY

We will do our utmost to ensure that all personal information we collect, use, or disclose is accurate, current, and complete.

 

If your details change or you believe our records need to be updated, please contact us through your lawyer or insurance company.

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All electronic records held by Melbourne Medicolegal are password protected and only accessible by authorised staff.

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FEEDBACK AND COMPLAINTS

If you have any comments or concerns about how we deal with your personal information, please contact us in writing at admin@moaveni.com.au

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We aim to respond to feedback or resolve any complaints as quickly as possible. If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner.

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Office of the Australian Information Commissioner

Level 3
175 Pitt Street
Sydney 2000

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(P) 1300 363 992

 

If calling from outside Australia (02) 9284-9749

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